Fleet Terms of Service

1. Acceptance

By registering a company on AUVIA Fleet at fleet.auvia.business, you (the “Fleet Operator”) agree to these Fleet Terms and to the underlying AUVIA · DLIVRI Terms of Service that govern the platform. If you sign on behalf of a company, you represent that you have authority to bind it.

2. The Service

AUVIA Fleet is a subscription-based web portal for bus operators to run Business Class corridor routes on the AUVIA network. Business Class runs are reserved-seat, air-conditioned services on scheduled corridors (for example: Kasoa → Airport City, Tema → Ridge, Adenta → Ministries) using executive shuttles, business coaches, and highway coaches.

The portal provides captain onboarding, vehicle roster management, corridor scheduling, live trip tracking, seat-load and earnings reports, weekly Mobile Money payouts, and billing management.

AUVIA is a technology intermediary. We do not employ your captains, we do not own your buses, and we do not operate the transportation service itself.

3. Eligibility

• Your company must be legally registered in Ghana with a valid Registrar-General certificate.
• Every bus you list must be registered as commercial, insured, and hold a current DVLA roadworthy certificate.
• Every captain you onboard must hold a valid Ghana Card, a DVLA licence for the vehicle class they will operate, and pass AUVIA's Business Class captain verification.
• Captains must consent to joining your fleet by accepting the invitation in the AUVIA Captain app.
• Your fleet must maintain the Business Class standard: clean, air-conditioned, on-schedule, professional captain conduct.

4. Subscription and Billing

• Subscription fees are billed monthly in GHS via Paystack (Mobile Money or card).
• Plans and pricing are shown on the AUVIA Fleet pricing page. AUVIA may adjust pricing with 30 days notice.
• Failed payments will suspend fleet management access until the invoice is settled. Captains linked to your fleet may temporarily be shown as unassigned on the network during suspension.
• You may cancel at any time. No pro-rata refunds are issued for partial months.

5. Captain Relationships

• Captains are independent contractors on the AUVIA network. Joining a fleet does not create an employment relationship with AUVIA.
• Any employment, hire, or revenue-share arrangement between the Fleet Operator and its captains is strictly between the Fleet Operator and the captain. AUVIA is not a party to that arrangement.
• Fleet Operators may not require captains to bypass the AUVIA platform for corridor bookings, passenger payments, or scheduling.
• Fleet Operators are responsible for their captains' compliance with vehicle documentation, licensing, and driving conduct on Business Class runs.

6. Corridor Assignments and Business Class Standard

• Corridor routes, schedules, seat prices, and departure stations are set by AUVIA. Fleet Operators bid for or are allocated slots according to capacity and past performance.
• AUVIA may reassign, reduce, or expand your corridor slots based on load factor, on-time rate, passenger ratings, and captain conduct.
• Repeated failures to meet the Business Class standard (missed departures, unclean vehicles, disabled air conditioning, unprofessional conduct) may result in loss of corridor slots or suspension from the network.

7. Data Use and Confidentiality

You may only access captain and trip data for legitimate fleet management purposes. You may not resell driver or passenger data, aggregate it for external analytics, or use it outside your operational needs. CSV export features are provided for accounting and reporting only.

Passenger personal data (phone, email, home address) is never shared with Fleet Operators. Fleet Operators see only anonymised booking counts, corridor performance, and captain-facing metrics.

8. Payouts

AUVIA processes captain payouts on a weekly cycle via Mobile Money. Fleet Operators receive their share of corridor earnings (net of AUVIA fees and captain payouts) according to the revenue-share terms on their pricing plan or corporate agreement.

Payouts and revenue splits are shown in the AUVIA Fleet portal Earnings section and are auditable via CSV export.

9. Prohibited Conduct

You may not:

• Impersonate another company or use false information at signup
• Onboard captains you do not have a legitimate operational relationship with
• List vehicles that are not registered commercial, insured, or roadworthy
• Attempt to scrape, extract, or reverse-engineer the portal beyond provided export tools
• Use the portal to interfere with AUVIA's corridor scheduling, seat allocation, pricing, or rating systems
• Contact AUVIA passengers directly using data obtained via the portal
• Instruct captains to accept cash-side deals bypassing the platform

10. Suspension and Termination

AUVIA may suspend or terminate a company account for non-payment, violation of these Terms, safety concerns raised by passengers or captains, or repeated Business Class standard failures. Termination does not automatically remove your captains from the AUVIA network — they may continue as independent captain-contractors — but they will no longer be linked to your fleet.

11. Limitation of Liability

To the maximum extent permitted by Ghanaian law, AUVIA is not liable for lost profits, business interruption, or indirect damages arising from use of the AUVIA Fleet portal. Total AUVIA liability is capped at the subscription and platform fees paid by you in the 12 months preceding the claim. AUVIA is not liable for accidents, injuries, or losses arising from the transportation service itself, which is the responsibility of the Fleet Operator and its captains.

12. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Disputes shall be subject to the exclusive jurisdiction of the courts of Ghana.

13. Changes

AUVIA may update these Terms. Material changes will be emailed to your primary contact 14 days before they take effect. Continued use of the AUVIA Fleet portal after the effective date constitutes acceptance.

14. Contact

Fleet support: fleet@auvia.business
General support: support@auvia.business
Corporate & business: info@auvia.business